What does a typical day look like for you in your role as Practice Manager?
In my role as Practice Manager, I start each day by reviewing company data to assess the performance of our systems and teams. I collaborate with team leaders to address any challenges and ensure we maintain open lines of communication.
What do you believe sets your team and the practice apart from others in the industry?
What sets us apart is our unwavering commitment to our clients. We prioritise delivering an exceptional experience and actively seek feedback to drive continuous improvement. This focus on client care fosters trust and long-lasting relationships.
If you weren't in practice management, what career path might you have pursued?
If I weren't in practice management, I would likely pursue a career as a professional organiser. I have a passion for creating order and efficiency, and I find great satisfaction in helping individuals streamline their environments.
How do you maintain a good work-life balance in such a busy role?
Maintaining a healthy work-life balance is crucial for me with a young family and shift working husband. I believe it is achievable through teamwork and empowerment. By encouraging autonomy within my team, we enhance collaboration and ensure everyone can thrive and the workload is manageable for all.
What’s the best book or podcast you’ve enjoyed recently?
I am always listening to Armchair Expert, I recently enjoyed an episode with Cat Bohannon, where she discussed her research on evolution. It gave me more than one aha moment of realisation about how the human species has evolved.